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About Experts Customer Service
Hello we are here to help you with your membership. We want to help you make the most of your membership, so think of us as you’re “all-around” support for anything you need related to the YourTango Expert’s service.
A few important details to share: Anytime you need assistance, you can reach us directly by email at firstname.lastname@example.org or by phone at (646) 397-3786.
As they say, no questions are dumb and we can help even the most tech-shy person, so please reach out. Specifically, please know that we are here for any profile, administrative, billing or service related questions.
If you are interested we have a few documents to share first is the "Better Blogging" e-book to help you become the best writer you can be on our site. We call this our “Better Blogger Guide" and it covers all of the things you should know about writing online, grammar rules, catchy headlines, embedding links and more. We have a few more documents that can help you. If you are logged into the site, look for Experts Tools in the blue shortcut bar, you should see a helpful documents section on this page.
We also want to invite you to an Expert call that is hosted most Thursday from Noon to 1:30pm Eastern. We call this meeting our “office hours” and it is designed to be a time for you to touch base with Melanie and brainstorm articles, talk over your profile, learn about new things on the site that affect Experts and more.
There is always time to speak personally and get some questions answered, and Melanie often brings important topics to the conversation like: article stats (who is reading your pieces and how many people are reading it), tips on getting promoted and more. If you have missed a call or would like to listen to any past recordings, look for the Helpful Documents section under Experts Tools when logged into the site. With each link to the recording, we have listed the topics covered on each call.
We also have a Hot Topics page where we have weekly requests for articles from the editorial team. Please write and publish to your profile ... and, as a reminder, the team will edit articles after they're published.
Again if you need anything you can reach us by email at email@example.com or by phone at (646) 397-3786.